topic Recordings not playing in Sky Q

Recordings not playing

Julia0112 — Thu, 02 Nov 2023 21:24:05 GMT

My sky boxes will not play any recordings.

Tried all tests and obviously turned everything on/ off. Internet is fine. It will still download new programmes to the box but will not play. No error message just a blank black screen then it comes up with 'There is a problem with this channel please try again later'.

Re: Recordings not playing

Addie15 — Fri, 03 Nov 2023 10:19:06 GMT

Hi there, Julia0112. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Recordings not playing

Mr+Flibbles+86 — Sun, 05 Nov 2023 10:46:18 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks