topic Re: Fault on TV service in Sky Q

Fault on TV service

Daven2907 — Tue, 31 Oct 2023 17:34:41 GMT

I've got no satellite signal all day. I've tried checking service checker on my sky and it says no service associated with this address even though I've had service here since February. I can't even change my mobile number on my sky as it keeps telling me I have error. I'd like to speak with a human being in person but even this seems to be beyond sky's ability.

Re: Fault on TV service

nigea99 — Tue, 31 Oct 2023 17:41:45 GMT

hi @Daven2907

Please see the following page that covers a few problems - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

https://www.sky.com/help/articles/sky-q-picture-problems

Re: Fault on TV service

Daven2907 — Tue, 31 Oct 2023 19:52:48 GMT

Sorry this has been no help. Is there a fault in my area or is it just my service? Also why can't I speak to a human on phone?

Re: Fault on TV service

GD1 — Tue, 31 Oct 2023 20:04:21 GMT

@Daven2907 Satellite signals cover the whole of the UK/Ireland and is not localised. a no satellite signal suggests a dish or receiver issue.

When you wne through the steps in @nigea99 ppsot did you get the option to book an engineer?

When you call you need to navigate the automation on the phone and when asked what you're calling about dsay technical, there may be a queue but if so you'll need to wait on the phone.

Re: Fault on TV service

Daven2907 — Tue, 31 Oct 2023 20:16:24 GMT

I've tried everything to get through to human but no joy. I've done rebooting. I've checked connection but still no joy. When I woke this morning no satellite signal. It's been like this all day. It's a communal dish but there is no damage or issue with dish. Nothing has changed at property. When I do service check on my sky it says no service associated with my address. I've paid my bill so shouldn't be any issue.

Re: Fault on TV service

GD1 — Tue, 31 Oct 2023 20:18:16 GMT

@Daven2907 Have you spoken to ypur neighbout=rs, do they have the same issue, if it's a communal dish issue you may need to speak to the landlord or managing agent as Sky don't normally carry our repairs on a communal system

Re: Fault on TV service

Daven2907 — Tue, 31 Oct 2023 20:22:05 GMT

@GD1 wrote:
@Daven2907 Have you spoken to ypur neighbout=rs, do they have the same issue, if it's a communal dish issue you may need to speak to the landlord or managing agent as Sky don't normally carry our repairs on a communal system

I'm only person in block with sky. Also how can my sky saying "no service associated with this address" be happening?

Re: Fault on TV service

Daven2907 — Tue, 31 Oct 2023 20:25:44 GMT

The actual message is " No address associated with your service" what is this about?

How do I just get to speak with someone on phone that can help?

Re: Fault on TV service

GD1 — Tue, 31 Oct 2023 20:56:04 GMT

@Daven2907 HAve you moved recently and not informed them? Do they have the correct contact number associated with your account?

Where are you getting this message if you're not getting to speak to anyone?

Re: Fault on TV service

Daniel0210 — Tue, 31 Oct 2023 21:03:23 GMT

@Daven2907 wrote
I'm only person in block with sky.

@Daven2907

Have you reported this to your landlord / building management company? They are responsible for arranging repair as you're on a communal system.

Re: Fault on TV service

TimmyBGood — Wed, 01 Nov 2023 09:07:54 GMT

@Daven2907 wrote:

How do I just get to speak with someone on phone that can help?

As noted above, on a communal system Sky will refer you back to the building owner or managing company.

When you moved in, did Sky carry out a 'Home Move' installation?

Re: Fault on TV service

Daven2907 — Wed, 01 Nov 2023 09:39:52 GMT

I brought all the equipment from my old property to the new one

Re: Fault on TV service

Invisiblename — Wed, 01 Nov 2023 11:35:38 GMT

@Daven2907 wrote:
I brought all the equipment from my old property to the new one

Ah, that'll be the reason Sky don't recognise the address - you should have booked a Home move. You deffinately will need to speak with Sky to get your details updated, but the dish & associated distribution equipment are your management agency's responsibility.

Re: Fault on TV service

Daven2907 — Wed, 01 Nov 2023 11:38:14 GMT

How can I actually get hold of a human instead of a dumb computer?

Re: Fault on TV service

Daniel0210 — Wed, 01 Nov 2023 15:09:28 GMT

@Daven2907
If you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum.

Re: Fault on TV service

Daven2907 — Wed, 01 Nov 2023 15:57:34 GMT

~~this number still just puts me through to automated service not a human~~

Re: Fault on TV service

Daniel0210 — Wed, 01 Nov 2023 16:08:24 GMT

@Daven2907

Would you like your last post removing?

Re: Fault on TV service

Daven2907 — Wed, 01 Nov 2023 17:18:16 GMT

Well I've still not resolved getting to speak to a human