topic Multiroom has error MR001 in Sky Q

Multiroom has error MR001

Ianshaw — Wed, 01 Nov 2023 13:33:22 GMT

Engineer connected multi room on Monday and had one day only . Now can't connect , main box is fine and tried troubleshooting but still not connecting and has error code MR001

Re: Multiroom has error MR001

Laing1 — Wed, 01 Nov 2023 16:40:35 GMT

@Ianshaw wrote:

Engineer connected multi room on Monday and had one day only . Now can't connect , main box is fine and tried troubleshooting but still not connecting and has error code MR001

@Ianshaw Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box

Re: Multiroom has error MR001

K.L.Richards — Tue, 12 Dec 2023 12:33:29 GMT

Alot of posts on this. I had the same problem yesterday after Sky help got me to factory reset my router (which wasnt needed).

Anyway, after battling to sort the MR001 issue with my mini boxes not connecting to the main box, I remembered that for them to connect using the MPS button, they have to connect to a 2.4Ghz Wifi channel. If your Sky Router is set to combine the 2.4 & 5Ghz band into one SSID, then you have to disable the 5 GHZ band first. You can then connect the mini boxes, by following the onscreen intrsuctions using the MPS button. When they are connected you can re-enable the 5Ghz channel on the router.

Re: Multiroom has error MR001

Laing1 — Tue, 12 Dec 2023 14:51:04 GMT

@K.L.Richards wrote:

Alot of posts on this. I had the same problem yesterday after Sky help got me to factory reset my router (which wasnt needed).

Anyway, after battling to sort the MR001 issue with my mini boxes not connecting to the main box, I remembered that for them to connect using the MPS button, they have to connect to a 2.4Ghz Wifi channel. If your Sky Router is set to combine the 2.4 & 5Ghz band into one SSID, then you have to disable the 5 GHZ band first. You can then connect the mini boxes, by following the onscreen intrsuctions using the MPS button. When they are connected you can re-enable the 5Ghz channel on the router.

@K.L.Richards thats not correct as the mini boxes connect via the 5Ghz band if it worked for you fine but the mini boxes definately connect by WPS when the 2 bands are combined and definately connect to the main box by 5Ghz band