topic Re: Update software in Sky Q

Update software

soooo — Wed, 01 Nov 2023 09:17:34 GMT

How do I update software for my sky multiscreen box please

Re: Update software

GD1 — Wed, 01 Nov 2023 09:19:25 GMT

@soooo Do you mean your Sky Q mini? These are updated automatically and shouldn't need to be force updated by the user.

Re: Update software

Chodley — Wed, 01 Nov 2023 09:20:58 GMT

How do you know it needs updating? It's in the settings menu (would have to check for the exact incantations) but the screen that shows you the version, which is how you'd normally know you need to update, is the same screen that allows a forced update.

Re: Update software

Chodley — Wed, 01 Nov 2023 09:32:12 GMT

Here in Settings menu

Re: Update software

oldfella — Wed, 01 Nov 2023 10:06:24 GMT

@soooo wrote:

How do I update software for my sky multiscreen box please

Hi @soooo

Any Q box (including minis) may require a manual software update at times.

For example a replacement Q box or mini or any box that is powered off when an update is released.

However bear if mind that when you select Setup (in Setting - System info - Software version) the message received will always be update this box with the latest software even if the box is already on the latest version.

Updating when already on the latest version achieves nothing and the box software is not refreshed.

All Q boxes and minis should be on the same software version.

Software updates are released to boxes in batches and cannot be forced manually during batch release.
Although the latest is Q230..... it will not be possible to download this manually until it is on the DR stream for download and so you may find the boxes on Q220....

Not sure if Q230... has been sent to all Q boxes and if so it will be on the DR stream.

See following link for Software versions and how to check and update.

https://www.sky.com/help/articles/updating-sky-box-software