topic Re: Return in Sky Q

Return

John1351 — Sat, 28 Oct 2023 13:29:47 GMT

Started a new Sky contract 2 weeks ago. Got a returns package delivered but thought nothing of it. Now had a text saying if I don't return my Sky devices I will be charged

Re: Return

Daniel0210 — Sat, 28 Oct 2023 13:35:57 GMT

@John1351

So can you clarify ~ you originally cancelled and then changed your mind and are still subscribing to the same package as before?

Re: Return

John1351 — Sun, 29 Oct 2023 20:36:09 GMT

Yes. Phoned to cancel but sales person got me to change my mind

Re: Return

Daniel0210 — Sun, 29 Oct 2023 20:50:09 GMT

@John1351
I’ve escalated your post to Sky and the Messaging Team may get in touch with you tomorrow.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Return

Addie15 — Mon, 30 Oct 2023 08:42:32 GMT

Hi there! Thank you for escalating this. We have sent an invite to John1351.

Re: Return

Greenfingers001 — Wed, 01 Nov 2023 08:54:48 GMT

We are still looking to help you @John1351 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks