topic Re: Faulty SkyQ box in Sky Q

Faulty SkyQ box

tilkposse — Tue, 31 Oct 2023 18:07:45 GMT

Hello. I called Sky last Friday as I have a hard disk error on my skyQ box. The assistant said he was sending me a new one and it would take two days. However nothing has arrived. Could you possibly check to ensure it was ordered please

Re: Faulty SkyQ box

PandJ2020 — Tue, 31 Oct 2023 18:19:49 GMT

@tilkposse wrote:
Could you possibly check to ensure it was ordered please

Nope as we're other customers here and not Sky customer services.

Re: Faulty SkyQ box

tilkposse — Tue, 31 Oct 2023 19:06:27 GMT

Does anyone have a contact number for sky please. I've tried the number I have and it's just an automated line and keeps sending me a link to this forum

Re: Faulty SkyQ box

Daniel0210 — Tue, 31 Oct 2023 19:08:51 GMT

@tilkposse
If you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum.