topic Re: Sky Q Downloads not starting stuck at 0% in Sky Q

Sky Q Downloads not starting stuck at 0%

Scottyboy99 — Tue, 31 Oct 2023 08:20:17 GMT

Maybe it's a temporary issue but is there a

sky Q issue with downloading shows on the box. I've tried a few off catch up and/or available now and they are sticking at 0% and not getting anywhere. I tried a power

cycle of the box but has made no difference

Re: Sky Q Downloads not starting stuck at 0%

MightyQuinn — Tue, 31 Oct 2023 08:27:01 GMT

Hi @Scottyboy99 I would reboot your broadband router to refresh its DNS. Clear the download queue and tidy up all the failed downloads by deleting them from the deleted section.

Re: Sky Q Downloads not starting stuck at 0%

Scottyboy99 — Tue, 31 Oct 2023 09:18:26 GMT

Thanks but still not working. Was fine last night as it looks like things were downloaded yesterday (not by me). Is anyone having issues with this at the moment? I have tried things from different channels as a test .ie. Sky Max, Alibi, BBC but all the same

Re: Sky Q Downloads not starting stuck at 0%

Mark568 — Tue, 31 Oct 2023 09:22:34 GMT

Have the same issue here too , stopped working at around midnight last night., and reset router and still no joy this mornng ..

Re: Sky Q Downloads not starting stuck at 0%

Scottyboy99 — Tue, 31 Oct 2023 09:24:23 GMT

Thank you Mark. You don't have Virgin broadband by any chance? I noticed on Sky Glass forum there are many irate users (all with Virgin as their provider) bemoaning total loss of connectivity to just Sky Glass,

Re: Sky Q Downloads not starting stuck at 0%

Mark568 — Tue, 31 Oct 2023 09:32:10 GMT

yes i do have virgin broadband.. as sky only do 8mb broadband here.. and internet works fine with everythis else..