topic Re: Sky mini exchange for puck? in Sky Q

Sky mini exchange for puck?

Rachel-Buckland — Tue, 31 Oct 2023 00:34:08 GMT

I currently have Sky q with 2 extra mini boxes, I'd like to get a Sky glass, my question is will I get a refund for the 2 mini boxes or will Sky exchange them for 2 streaming pucks?

Re: Sky mini exchange for puck?

Daniel0210 — Tue, 31 Oct 2023 05:26:35 GMT

@Rachel-Buckland

The mini boxes, like your main Sky Q box, are loaned to you. What you paid was what can be described as an activation fee. These aren't refundable at the termination of your subscription. If you take Sky Glass you'll need to arrange for 2 pucks and the Whole Home package.

Re: Sky mini exchange for puck?

MightyQuinn — Tue, 31 Oct 2023 07:22:32 GMT

@Rachel-Buckland wrote:
I currently have Sky q with 2 extra mini boxes, I'd like to get a Sky glass, my question is will I get a refund for the 2 mini boxes or will Sky exchange them for 2 streaming pucks?

Hi @Rachel-Buckland Simple answer, no and no.