topic Re: New Series crashing in Sky Q

New Series crashing

Torresgbr — Sun, 29 Oct 2023 21:54:55 GMT

For a few weeks now whenever I ask new series it seems to be loading then just crashes and has a real line across the top of the screen, remote etc stops working. Power has to be switched off and reboot the box. Any ideas how to fix or can I access new series manually?? Thx

Re: New Series crashing

oldfella — Sun, 29 Oct 2023 22:19:44 GMT

@Torresgbr wrote:

For a few weeks now whenever I ask new series it seems to be loading then just crashes and has a real line across the top of the screen, remote etc stops working. Power has to be switched off and reboot the box. Any ideas how to fix or can I access new series manually?? Thx

Hi @Torresgbr

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: New Series crashing

Torresgbr — Mon, 30 Oct 2023 06:12:59 GMT

Thanks will try that tonight when I'm home from work.

Re: New Series crashing

Martin+S — Mon, 30 Oct 2023 16:31:45 GMT

Just tried it on my SkyQ and it crashed my box too, so I would say this is a bug.

Re: New Series crashing

Torresgbr — Sat, 11 Nov 2023 12:50:49 GMT

When I ask the remote to take me to new series the screen and remote both crash. I have followed the advice to reset the box but this hasn't worked. Any ideas is anyone else having issues. Thank you

Re: New Series crashing

Martin+S — Sun, 12 Nov 2023 12:44:51 GMT

Don't use the voice command to access this, do it through the TV guide manually, scroll up past favourites to New Series.