topic Re: Returns problem in Sky Q

Returns problem

JonathanDael — Mon, 30 Oct 2023 15:48:19 GMT

I've returned my old sky router, to the post office, two weeks ago. I'm still getting emails and texts saying you haven't received it and I'll be charged for the equipment, on the 17/11/23.

Can you look into why?

Re: Returns problem

nigea99 — Mon, 30 Oct 2023 15:56:34 GMT

@JonathanDael wrote:

I've returned my old sky router, to the post office, two weeks ago. I'm still getting emails and texts saying you haven't received it and I'll be charged for the equipment, on the 17/11/23.

Can you look into why?

hi @JonathanDael

Unfortunataly there can often be delays in returned equipment getting registered on the Systems

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

May I suggest you have any proof of posting ready for when they make contact

Re: Returns problem

JonathanDael — Mon, 30 Oct 2023 15:57:52 GMT

I've just got through to someone on the phone and they have dealt with it

Thanks.

Re: Returns problem

nigea99 — Mon, 30 Oct 2023 15:58:48 GMT

@JonathanDael wrote:

I've just got through to someone on the phone and they have dealt with it

Thanks.

Thanks for letting us know