topic Re: My sky box is not working in Sky Q

My sky box is not working

ToryTaylor — Mon, 30 Oct 2023 10:51:33 GMT

My sky box is not working

Re: My sky box is not working

Daniel0210 — Mon, 30 Oct 2023 10:52:22 GMT

@ToryTaylor
You aren’t talking to Sky Customer Services here. This is a forum where customers try to help other customers.

Can you provide as much info as possible including any error messages you're seeing.

Re: My sky box is not working

oldfella — Mon, 30 Oct 2023 10:54:18 GMT

@ToryTaylor wrote:

My sky box is not working

Hi @ToryTaylor

First thing to try is a simple reboot .

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.