Connectivity issues

Reena121 — Mon, 30 Oct 2023 09:54:49 GMT

Hello. I've been having connectivity on my sky. All my other devices are working so it's not my internet.

they sent me a new sky box and it's same issue Netflix and YouTube are very slow

Re: Connectivity issues

oldfella — Mon, 30 Oct 2023 10:41:25 GMT

@Reena121 wrote:

Hello. I've been having connectivity on my sky. All my other devices are working so it's not my internet.

they sent me a new sky box and it's same issue Netflix and YouTube are very slow

Hi @Reena121

Have you correctly carried out a Network reset on the Q box?

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

topic Connectivity issues in Sky Q

Connectivity issues

Re: Connectivity issues