topic Re: Equipment return in Sky Q

Equipment return

AmyFoxton — Sun, 29 Oct 2023 12:09:52 GMT

Hi, I have received a text saying that my return parcel hasn't been received by yourselves. I hope this can be tracked & resolved as the parcel was returned weeks ago.

Regards,

Amy Foxton

Re: Equipment return

oldfella — Sun, 29 Oct 2023 12:13:15 GMT

@AmyFoxton wrote:

Hi, I have received a text saying that my return parcel hasn't been received by yourselves. I hope this can be tracked & resolved as the parcel was returned weeks ago.

Regards,

Amy Foxton

Hi @AmyFoxton

Afraid you are not contacting Sky directly here as this is a customer forum.
Assume you have proof of posting.

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147?

Re: Equipment return

Addie15 — Mon, 30 Oct 2023 09:00:11 GMT

Hi there! Thank you for escalating this. We have sent an invite to AmyFoxton.

Re: Equipment return

Greenfingers001 — Wed, 01 Nov 2023 09:00:02 GMT

We are still looking to help you @AmyFoxton . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks