topic Orange light constant in Sky Q

Orange light constant

ThePunter — Mon, 30 Oct 2023 08:46:52 GMT

I have two mini boxes and one has restarted without any problem after my router had to be reset but the other shows a constant orange light and won't switch on. I've switched off at the mains several times but after it tries to restart it goes orange and then won't do anything else. Can anyone help? Thanks

Re: Orange light constant

Addie15 — Tue, 31 Oct 2023 08:45:33 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Orange light constant

Greenfingers001 — Thu, 02 Nov 2023 09:11:09 GMT

We are still looking to help you @ThePunter . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks