topic Content you have selected cannot be played on this device in Sky Q

Content you have selected cannot be played on this device

Diane+Cal — Sun, 29 Oct 2023 16:57:34 GMT

I have downloaded Brassic on Sky Max and when I try to watch it I get a message saying "content you have selected is unable to be played on this device"

it's on my main Sky Q box I'm set to 2160p 8-bit. My account is showing I have ultra HD. Any ideas folk ?

Re: Content you have selected cannot be played on this device

nigea99 — Sun, 29 Oct 2023 17:08:23 GMT

hi @Diane+Cal

Is it possible that the version you have downloaded is UHD/HDR ?

HDR needs 10 bit 2160p to watch

Re: Content you have selected cannot be played on this device

Diane+Cal — Sun, 29 Oct 2023 17:27:09 GMT

Yes it was Brassic on Sky Max in UHD HDR

Re: Content you have selected cannot be played on this device

Diane+Cal — Sun, 29 Oct 2023 17:28:36 GMT

Any help on how to change the settings ?
thanks in advance

Re: Content you have selected cannot be played on this device

nigea99 — Sun, 29 Oct 2023 17:35:09 GMT

hi @Diane+Cal

If it is the HDR version you have downloaded then you might have to delete it first

Then go to the list of episodes and go to th eone you want and scroll down you should an option called All Formats - Select this & then scroll down to the UHD version rather than the UHD/HDR version