topic Re: Multi room keeps freezing in Sky Q

Multi room keeps freezing

Swn-y-Nant — Wed, 06 Sep 2023 17:26:52 GMT

My sky multiroom keeps freezing. It’s is connected to main q and wifi just freezes & we can’t watch It.

Re: Multi room keeps freezing

oldfella — Wed, 06 Sep 2023 18:18:25 GMT

@Swn-y-Nant wrote:

My sky multiroom keeps freezing. It’s is connected to main q and wifi just freezes & we can’t watch It.

Hi @Swn-y-Nant

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Multi room keeps freezing

Swn-y-Nant — Wed, 06 Sep 2023 18:22:53 GMT

I have two boost boxes and have tried the above .. do appreciate your reply though. I think I need a new box for the room maybe?

Re: Multi room keeps freezing

oldfella — Wed, 06 Sep 2023 18:30:24 GMT

@Swn-y-Nant wrote:

I have two boost boxes and have tried the above .. do appreciate your reply though. I think I need a new box for the room maybe?

Are the Boosters Sky Q WiFi boosters @Swn-y-Nant ?

If so you realise you need to connect these by WPS; first to the Main Q box and then the mini.

Re: Multi room keeps freezing

Swn-y-Nant — Wed, 06 Sep 2023 18:55:40 GMT

Yes they are and have been connected for a while ... they are definitely working

Re: Multi room keeps freezing

DJones1 — Thu, 21 Sep 2023 18:17:49 GMT

No this doesn't work

Re: Multi room keeps freezing

JJL — Sun, 29 Oct 2023 15:13:54 GMT

I have a similar issue. How do I make sure both boxes are correctly connected to the booster?