topic Re: Returning equipment in Sky Q

Returning equipment

MatthewDoyle — Sat, 28 Oct 2023 10:45:51 GMT

I've had an email saying I will be charged on the 17/11 for not returning equipment when I already have an email from sky letting me know the return is with a courier.

wpuld be great if I could get this cleared up ASAP because my time is being wasted by yet another poor product from Sky.

great, thanks.

Re: Returning equipment

Laing1 — Sat, 28 Oct 2023 11:21:23 GMT

@MatthewDoyle wrote:

I've had an email saying I will be charged on the 17/11 for not returning equipment when I already have an email from sky letting me know the return is with a courier.

wpuld be great if I could get this cleared up ASAP because my time is being wasted by yet another poor product from Sky.

great, thanks.

@MatthewDoyle I have escalated this to sky do you still have the e-mail / proof of postage ?

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returning equipment

Addie15 — Mon, 30 Oct 2023 09:33:20 GMT

Hi there! Thank you for escalating this. We have sent an invite to MatthewDoyle.

Re: Returning equipment

Greenfingers001 — Wed, 01 Nov 2023 09:40:49 GMT

We are still looking to help you @MatthewDoyle . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks