topic Re: YouTUBE in Sky Q

YouTUBE

QuigRocks — Fri, 27 Oct 2023 08:53:33 GMT

Hi there,

For the last 8 months, the YouTube app has been pausing, and then starting up again after several seconds. Today it got so bad I can no longer use it. I have a wired connection, it works fine through the same Smart TV. I have power cycled the Sky Q box several times. The Netflix app does not buffer. There is something wrong with he app I believe when running it through SkyQ.

Re: YouTUBE

Tom-W19 — Sat, 28 Oct 2023 07:47:15 GMT

Hi @QuigRocks

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: YouTUBE

QuigRocks — Sat, 28 Oct 2023 11:11:51 GMT

In a strange turn, it has not done it today. Has something been changed?

Re: YouTUBE

QuigRocks — Sat, 28 Oct 2023 13:31:34 GMT

It's just done it - DOH!

Re: YouTUBE

xenon81 — Sat, 28 Oct 2023 13:43:57 GMT

Are you watching YouTube in 2160p/UHD/4K format? If so try lowering the quality to 1080p. I always find the Sky Q boxes struggle with YouTube UHD (and the first generation don't support it at all).

Re: YouTUBE

QuigRocks — Tue, 14 Nov 2023 11:32:45 GMT

I tried what you suggested, 3 days ago I reduced it to 720. There has been no change. In fact, yesterday was the worst pausing restarting ever since it started doing it. Just to re-iterate my point. If I use YouTube through my smart TV it is perfect.

Re: YouTUBE

PandJ2020 — Tue, 14 Nov 2023 11:36:15 GMT

@QuigRocks wrote:
If I use YouTube through my smart TV it is perfect.

Always use the native TV app if you have one...

Re: YouTUBE

Chodley — Tue, 14 Nov 2023 13:00:42 GMT

@PandJ2020 wrote:
@QuigRocks wrote:
If I use YouTube through my smart TV it is perfect.
Always use the native TV app if you have one...

Yeah I can't see any reason to persevere with the sky one.