https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4463500#M609242 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3884119">@Da121</a>&nbsp;<BR />If your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />(It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare).</P> Sat, 28 Oct 2023 10:08:15 GMT Daniel0210 2023-10-28T10:08:15Z https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4463495#M609241 <P>Hi, I woke up this morning. I can't turn my sky Q on with the remote because my remote control is not working. I've change the battery but still nothing is happening. Can someone have a come round and fix this how can you help me on the phone</P> Sat, 28 Oct 2023 10:05:42 GMT https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4463495#M609241 Da121 2023-10-28T10:05:42Z https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4463500#M609242 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3884119">@Da121</a>&nbsp;<BR />If your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />(It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare).</P> Sat, 28 Oct 2023 10:08:15 GMT https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4463500#M609242 Daniel0210 2023-10-28T10:08:15Z https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4463518#M609244 <P>Try re-pairing your remote to the box before you request a replacement.</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/fix-remote" target="_blank">https://www.sky.com/help/articles/fix-remote</A></P> Sat, 28 Oct 2023 10:38:27 GMT https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4463518#M609244 Chodley 2023-10-28T10:38:27Z