https://helpforum.sky.com/t5/Sky-Q/Please-Help-odd-problem-and-no-answers/m-p/4462796#M609084 <P>Greetings!<span class="lia-unicode-emoji" title=":waving_hand:">👋</span></P><P>&nbsp;</P><P>I have gained some fantastic knowledge and received top quality answers on this forum, more answers than SKY has ever provided and I am hoping for a similar response now.&nbsp;<BR /><BR />it's puzzling and SKY has no idea what is causing the problem. Connecting the SKY Q mini box to the internet will disconnect the main SKY Q box downstairs and connecting the main SKY Q box will disconnect the SKY Q mini box upstairs along with some of the devices. An engineer messed around with something called 2.4GHz and something else but then gave up and provided no answers whatsoever.</P><P>&nbsp;</P><P>Here's what happens. Our SKY router connects to the main SKY Q box just fine but it does take sometime to connect and sometimes fails via the WPS button - it stays connected when it finally does connect as it should. Here comes the problem - when I connect the booster router upstairs or/and the SKY Q mini box for some unexplained reason the downstairs SKY Q box disconnects and so does some of our devices to the main router.&nbsp;<BR /><BR /></P><P><SPAN>I'm on the brink of cancelling SKY altogether and making do without because I can't make head or tail of this and neither can the "SKY experts". I don't have the vaguest of ideas and neither does SKY with this problem - I was told this has never been encountered before by a SKY engineer. Any suggestions or answers would be massively appreciated. Some exceptionally knowledgeable people seem active on this forum.</SPAN></P><P>&nbsp;</P><P>Thank you!</P><P>&nbsp;</P> Fri, 27 Oct 2023 12:47:55 GMT Lavrov32 2023-10-27T12:47:55Z https://helpforum.sky.com/t5/Sky-Q/Please-Help-odd-problem-and-no-answers/m-p/4462796#M609084 <P>Greetings!<span class="lia-unicode-emoji" title=":waving_hand:">👋</span></P><P>&nbsp;</P><P>I have gained some fantastic knowledge and received top quality answers on this forum, more answers than SKY has ever provided and I am hoping for a similar response now.&nbsp;<BR /><BR />it's puzzling and SKY has no idea what is causing the problem. Connecting the SKY Q mini box to the internet will disconnect the main SKY Q box downstairs and connecting the main SKY Q box will disconnect the SKY Q mini box upstairs along with some of the devices. An engineer messed around with something called 2.4GHz and something else but then gave up and provided no answers whatsoever.</P><P>&nbsp;</P><P>Here's what happens. Our SKY router connects to the main SKY Q box just fine but it does take sometime to connect and sometimes fails via the WPS button - it stays connected when it finally does connect as it should. Here comes the problem - when I connect the booster router upstairs or/and the SKY Q mini box for some unexplained reason the downstairs SKY Q box disconnects and so does some of our devices to the main router.&nbsp;<BR /><BR /></P><P><SPAN>I'm on the brink of cancelling SKY altogether and making do without because I can't make head or tail of this and neither can the "SKY experts". I don't have the vaguest of ideas and neither does SKY with this problem - I was told this has never been encountered before by a SKY engineer. Any suggestions or answers would be massively appreciated. Some exceptionally knowledgeable people seem active on this forum.</SPAN></P><P>&nbsp;</P><P>Thank you!</P><P>&nbsp;</P> Fri, 27 Oct 2023 12:47:55 GMT https://helpforum.sky.com/t5/Sky-Q/Please-Help-odd-problem-and-no-answers/m-p/4462796#M609084 Lavrov32 2023-10-27T12:47:55Z https://helpforum.sky.com/t5/Sky-Q/Please-Help-odd-problem-and-no-answers/m-p/4462864#M609092 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3852249">@Lavrov32</a>&nbsp;wrote:<BR /> <P><SPAN>&nbsp;</SPAN></P> <P><SPAN>when I connect <STRONG>the booster router</STRONG> upstairs&nbsp;</SPAN></P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>What device is this?</P> <P>&nbsp;</P> <P>The symptoms sound suspiciously like there's an IP address conflict, which can often be caused by the pre-set default IP address of such an item of hardware.</P> Fri, 27 Oct 2023 14:16:52 GMT https://helpforum.sky.com/t5/Sky-Q/Please-Help-odd-problem-and-no-answers/m-p/4462864#M609092 TimmyBGood 2023-10-27T14:16:52Z https://helpforum.sky.com/t5/Sky-Q/Please-Help-odd-problem-and-no-answers/m-p/4462931#M609108 <P>Thank you for replying. What does that mean in regards to the IP address? The device is a white booster box that allows us to watch TV in the bedroom.</P> Fri, 27 Oct 2023 15:02:44 GMT https://helpforum.sky.com/t5/Sky-Q/Please-Help-odd-problem-and-no-answers/m-p/4462931#M609108 Lavrov32 2023-10-27T15:02:44Z