topic Return a Q box then I recieved a email saying that I will be charged in Sky Q

Return a Q box then I recieved a email saying that I will be charged

Johnskelton — Fri, 27 Oct 2023 08:23:12 GMT

I've been sent an email saying that I will be charged £52 for not returning mini box which I did return

Re: Return a Q box then I recieved a email saying that I will be charged

lettice — Fri, 27 Oct 2023 08:45:08 GMT

The Sky Community messaging team can resolve this for you.
Have your account details and proof of posting, if you have it, ready when they contact you.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Return a Q box then I recieved a email saying that I will be charged

Addie15 — Fri, 27 Oct 2023 09:18:30 GMT

Hi there! Thank you for escalating this. We have sent an invite to Johnskelton.

Re: Return a Q box then I recieved a email saying that I will be charged

Tom-W19 — Sun, 29 Oct 2023 15:34:08 GMT

Hi @Johnskelton

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.