topic Re: 2 seconds of black screen when watching apps in Sky Q

2 seconds of black screen when watching apps

Simon2342 — Mon, 23 Oct 2023 21:25:23 GMT

We have pretty much all the apps on Sky Q when watching any streaming service we'll get a black screen for a couple of seconds throughout any program.
But when using the apps through the smart TV rather than Sky it streams fine with now black screens

Re: 2 seconds of black screen when watching apps

Addie15 — Tue, 24 Oct 2023 09:28:13 GMT

Hi there, Simon2342. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: 2 seconds of black screen when watching apps

Addie15 — Fri, 27 Oct 2023 07:17:22 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.