https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-working-Blank-screen-but-still-shows-it-is-connected-to-my-BT-broadband/m-p/4462376#M608978 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3883153">@Zoheb</a>&nbsp;wrote:<BR /> <UL> <LI>Sky Q box not working. Blank screen but still shows it is connected to my BT broadband</LI> </UL> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3883153">@Zoheb</a>&nbsp;</P> <P>have you tried a simple reboot?</P> <P>To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.</P> Thu, 26 Oct 2023 20:16:16 GMT oldfella 2023-10-26T20:16:16Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-working-Blank-screen-but-still-shows-it-is-connected-to-my-BT-broadband/m-p/4462374#M608977 <UL><LI>Sky Q box not working. Blank screen but still shows it is connected to my BT broadband</LI></UL> Thu, 26 Oct 2023 20:14:18 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-working-Blank-screen-but-still-shows-it-is-connected-to-my-BT-broadband/m-p/4462374#M608977 Zoheb 2023-10-26T20:14:18Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-working-Blank-screen-but-still-shows-it-is-connected-to-my-BT-broadband/m-p/4462376#M608978 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3883153">@Zoheb</a>&nbsp;wrote:<BR /> <UL> <LI>Sky Q box not working. Blank screen but still shows it is connected to my BT broadband</LI> </UL> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3883153">@Zoheb</a>&nbsp;</P> <P>have you tried a simple reboot?</P> <P>To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.</P> Thu, 26 Oct 2023 20:16:16 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-working-Blank-screen-but-still-shows-it-is-connected-to-my-BT-broadband/m-p/4462376#M608978 oldfella 2023-10-26T20:16:16Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-working-Blank-screen-but-still-shows-it-is-connected-to-my-BT-broadband/m-p/4583612#M635041 <P>Yes, I've done that but still not working&nbsp;</P> Sat, 09 Mar 2024 13:54:09 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-working-Blank-screen-but-still-shows-it-is-connected-to-my-BT-broadband/m-p/4583612#M635041 Stanley5 2024-03-09T13:54:09Z