topic Re: Netflix in Sky Q

Netflix

Alibaba — Thu, 26 Oct 2023 20:00:09 GMT

Netflix not working

Re: Netflix

oldfella — Thu, 26 Oct 2023 20:04:16 GMT

@Alibaba wrote:

Netflix not working

Have you tried rebooting your q box @Alibaba

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Netflix

BaileyGB — Fri, 27 Oct 2023 10:40:54 GMT

If the above doesn't work...there is an ongoing issue with Netflix where when you try and open the app, all you get is a spinning icon. If this is the issue you're getting, it is being looked into by Sky and Netflix. Here is the chat stream for you to see.....

https://helpforum.sky.com/t5/Sky-Q/Netflix-app-crashing-won-t-load/td-p/4327487