topic Not working in Sky Q

Not working

LVJ — Thu, 26 Oct 2023 19:43:48 GMT

My sky q box is running really slow and sometimes says there is a technical fault with this channel . My sky q mini is even worse and is not working and will not even bring up to guide just got a circle spinning . Network is good and everything else is working in my house. So can't watch tv on mini and really struggling on main box

Re: Not working

oldfella — Thu, 26 Oct 2023 20:01:15 GMT

@LVJ wrote:

My sky q box is running really slow and sometimes says there is a technical fault with this channel . My sky q mini is even worse and is not working and will not even bring up to guide just got a circle spinning . Network is good and everything else is working in my house. So can't watch tv on mini and really struggling on main box

Hi @LVJ
Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Not working

LVJ — Thu, 26 Oct 2023 23:08:58 GMT

Thanks but not cured the problem . Tried everything. Still no guide on mini and main box slow . Had them years and no problem till now . Can sky help me ?

Re: Not working

Daniel0210 — Fri, 27 Oct 2023 04:29:26 GMT

@LVJ wrote:

Can sky help me ?

@LVJ

Give them a call when they open. They will probably guide you through some self help first (like already tried). If it doesn't help they may arrange an engineer appointment.