Problems with tv

Catherine5012 — Thu, 26 Oct 2023 17:21:41 GMT

I have just had a new router fitted and ever since our tv picture keeps pixelating

Re: Problems with tv

GD1 — Thu, 26 Oct 2023 18:04:33 GMT

@Catherine5012 Having a new router installed coukld not affect Sky Q live channels as the channels are delivered over satellite not broadband.

Do you actually have Sky Glass/Stream?

Re: Problems with tv

oldfella — Thu, 26 Oct 2023 18:17:22 GMT

@Catherine5012 wrote:

I have just had a new router fitted and ever since our tv picture keeps pixelating

Hi @Catherine5012

Assume this is your main Q box?

Have you carried out a Network reset on the Q box?

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

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Problems with tv

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Re: Problems with tv