topic Re: No Satellite Signal in Sky Q

No Satellite Signal

PA+Muscroft1 — Thu, 26 Oct 2023 11:16:06 GMT

We experienced no Sky Signal for a period of Storm Babet, returning the following day of the bad storm.

Some six days after Storm Babet & we're experiencing the second day of no Sky Signal. I've attempted the process of disconnecting both our Sky Broadband Router & Sky Q Box/Sky Q Mini-Boxes, & then reconnecting them. We have broadband connection but still have no Sky Signal!?

Re: No Satellite Signal

oldfella — Thu, 26 Oct 2023 11:17:47 GMT

@PA+Muscroft1 wrote:

We experienced no Sky Signal for a period of Storm Babet, returning the following day of the bad storm.

Some six days after Storm Babet & we're experiencing the second day of no Sky Signal. I've attempted the process of disconnecting both our Sky Broadband Router & Sky Q Box/Sky Q Mini-Boxes, & then reconnecting them. We have broadband connection but still have no Sky Signal!?

Hi @PA+Muscroft1

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

Re: No Satellite Signal

TimmyBGood — Thu, 26 Oct 2023 11:23:10 GMT

@PA+Muscroft1 wrote:

We have broadband connection but still have no Sky Signal!?

That would be because the 'sky signal' is delivered from an orbiting platform through your satellite dish, and is unrelated to broadband. Typically after a storm one would suspect an issue with dish alignment.