topic Re: Replacement Sky Q box - no power socket?! in Sky Q

Re: Replacement Sky Q box - no power socket?!

TimmyBGood — Thu, 26 Oct 2023 10:15:04 GMT

All Sky Q boxes use an IEC C7 'figure 8' power socket towards the right hand side of the rear panel, apart from the v2 main Q box which has a circular multipin connection and an external transformer block.

Unfortunately where a v2 is issued as a doorstep replacement, it's not unknown for the transformer to remain in the packaging and return to Sky with the defunct hardware.

Replacement Sky Q box - no power socket?!

Unit8976 — Thu, 26 Oct 2023 10:10:33 GMT

Hi all,

My first ever Sky Q box died of a hard disk failure within 2 weeks.

Sky provided a replacement 2TB box this morning BUT despite extensive searches on the back I can find no power socket on the new box. The manual says it should be next to the LNB inputs - but it just isn't. Is the power input hidden behind a flap, or located elsewhere on the box? Or is it supposed to charge wirelessly like some of the new smartphones?

No doubt I am missing something obvious but help would be appreciated.

Re: Replacement Sky Q box - no power socket?!

Unit8976 — Thu, 26 Oct 2023 10:17:10 GMT

Very helpful reply, thank you. I did indeed get a box with the transformer unit & therefore am now powered up. Most grateful - but would gently suggest that the set up leaflet should mention this transformer unit option.