topic Re: Sky Q continually disconnected from the wifi in Sky Q

Sky Q continually disconnected from the wifi

Hoffy — Mon, 16 Oct 2023 08:45:29 GMT

Our Sky Q box will not stay connected to our toob wifi.

We have re-entered the wifi password loads of times, but within seconds it's disconnected again.

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Earlier in the day it was working absolutely fine.

All our other devices are connected to the wifi and aren't having an issues.

HELP! Please can someone help before I throw the box out the window!

Moderator note: Removed inappropriate language

Re: Sky Q continually disconnected from the wifi

Addie15 — Mon, 16 Oct 2023 08:59:51 GMT

Hi there, Hoffy. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q continually disconnected from the wifi

Greenfingers001 — Wed, 18 Oct 2023 09:25:32 GMT

We are still looking to help you @Hoffy . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky Q continually disconnected from the wifi

paulamj — Mon, 23 Oct 2023 21:25:53 GMT

Mine is doing excactly the same. Boxes including main keep disconnecting but all other devices working. The features on my smart tv are working but box saying no network? Ever since i moved to toob. Cant be toob though as wifi fine on everything else so must be sky?!

Re: Sky Q continually disconnected from the wifi

Mr+Flibbles+86 — Tue, 24 Oct 2023 07:50:12 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Sky Q continually disconnected from the wifi

Mr+Flibbles+86 — Thu, 26 Oct 2023 08:17:20 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky Q continually disconnected from the wifi

signo123 — Thu, 11 Jul 2024 18:58:09 GMT

I am also having this exact problem, how do I fix it?