topic TV keeps closing down saying no connection, then restarts on its own in Sky Q

TV keeps closing down saying no connection, then restarts on its own

Caroline23red — Wed, 25 Oct 2023 15:37:06 GMT

This issue is becoming more frequent, several times in one evening.

Will be watching a program via Sky, the TV closes with a blue screen saying "no connection" sometimes goes to a black screen (as though we have turned off TV), then if you leave it long enough, sometimes TV comes back on seconds after blue screen, or sometimes comes back on after black screen. We don't touch the remote control it does this on its own.

Never had this problem before having fibre broadband !

Really irritating, probably happens a few times per evening.

Doesn't seem to happen on the TV we have the mini box for second TV?

Any advice?

Re: TV keeps closing down saying no connection, then restarts on its own

oldfella — Wed, 25 Oct 2023 15:43:14 GMT

@Caroline23red wrote:

This issue is becoming more frequent, several times in one evening.

Will be watching a program via Sky, the TV closes with a blue screen saying "no connection" sometimes goes to a black screen (as though we have turned off TV), then if you leave it long enough, sometimes TV comes back on seconds after blue screen, or sometimes comes back on after black screen. We don't touch the remote control it does this on its own.

Never had this problem before having fibre broadband !

Really irritating, probably happens a few times per evening.

Doesn't seem to happen on the TV we have the mini box for second TV?

Any advice?

Hi @Caroline23red

Is this when watching live TV or when streaming Internet content?

First suspect is HDMI lead between Q and TV.

Check both ends are securely fitted and if the issue continues try another HDMI lead and/or a different input on the TV

Re: TV keeps closing down saying no connection, then restarts on its own

Caroline23red — Wed, 25 Oct 2023 15:44:44 GMT

Thank you. That makes sense. Will try aother lead