https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-mini-box-stopped-working-and-main-tv-states-you-don-t-have-the-required-subscription/m-p/4461161#M608712 <P>I've recently been unwell in august 2023 and my sky Q mini box isn't working, tried to turn off then on, when I looked on main tv and sky Q box it's stated&nbsp;</P><P>" you don't have the required subscription to use a sky Q mini "</P><P>im bill has not changed and have only now been well enough to contact you,</P><P>kind regards&nbsp;</P> Wed, 25 Oct 2023 13:19:11 GMT Neatcreation 2023-10-25T13:19:11Z https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-mini-box-stopped-working-and-main-tv-states-you-don-t-have-the-required-subscription/m-p/4461161#M608712 <P>I've recently been unwell in august 2023 and my sky Q mini box isn't working, tried to turn off then on, when I looked on main tv and sky Q box it's stated&nbsp;</P><P>" you don't have the required subscription to use a sky Q mini "</P><P>im bill has not changed and have only now been well enough to contact you,</P><P>kind regards&nbsp;</P> Wed, 25 Oct 2023 13:19:11 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-mini-box-stopped-working-and-main-tv-states-you-don-t-have-the-required-subscription/m-p/4461161#M608712 Neatcreation 2023-10-25T13:19:11Z https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-mini-box-stopped-working-and-main-tv-states-you-don-t-have-the-required-subscription/m-p/4461289#M608746 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3632327">@Neatcreation</a>&nbsp;wrote:<BR /> <P>I've recently been unwell in august 2023 and my sky Q mini box isn't working, tried to turn off then on, when I looked on main tv and sky Q box it's stated&nbsp;</P> <P>" you don't have the required subscription to use a sky Q mini "</P> <P>im bill has not changed and have only now been well enough to contact you,</P> <P>kind regards&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3632327">@Neatcreation</a>&nbsp;the first thing to try is&nbsp;&nbsp;rebooting your main Q box ie <BR />putting your box into Standby then switching it off at the wall for 30 seconds <BR />switch it back on then follow the on screen instructions</P> Wed, 25 Oct 2023 15:43:08 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-mini-box-stopped-working-and-main-tv-states-you-don-t-have-the-required-subscription/m-p/4461289#M608746 Laing1 2023-10-25T15:43:08Z