topic Re: New Sky Q Box, questions in Sky Q

New Sky Q Box, questions??

Barry+Mc+Kelvey — Tue, 17 Oct 2023 14:01:05 GMT

I previously had a Sky Q 2TB HDR Box, connected to my Panasonic TX65JZ2000B TV.

I've just had my Sky Q Box replaced. It's 2TB. If I press Home and then go to, Settings>Setup>Audio Visual, I can set the Picture Resolution to 2160p UHD 10-Bit.

How do I know it's a HDR Box? Apologies I can't remember.

I've also done a Software Update, the version is Q220.000.23.00L. I'm sure that my previous SkQ Box was Q230 Software Version.

Thanks in Advance

Barry 🙂

Re: New Sky Q Box, questions??

nigea99 — Tue, 17 Oct 2023 14:10:33 GMT

@Barry+Mc+Kelvey wrote:

Hi

I previously had a Sky Q 2TB HDR Box, connected to my Panasonic TX65JZ2000B TV.

I've just had my Sky Q Box replaced. It's 2TB. If I press Home and then go to, Settings>Setup>Audio Visual, I can set the Picture Resolution to 2160p UHD 10-Bit.

How do I know it's a HDR Box? Apologies I can't remember.

I've also done a Software Update, the version is Q220.000.23.00L. I'm sure that my previous SkQ Box was Q230 Software Version.

Thanks in Advance

Barry 🙂

hi @Barry+Mc+Kelvey

Check :

Home - Settings - System Info - Hardware Version

If 32B0xxx is it is UHD but not HDR, if 32B1xxx or 32B2xxx it is HDR capable

BTW Q230 is mid roll out - some boxes have it but many are still on Q220 with no option to manually update to Q230 at the moment

Re: New Sky Q Box, questions??

MightyQuinn — Tue, 17 Oct 2023 14:20:12 GMT

Hi @Barry+Mc+Kelvey If your signature is correct, then you have the latest HDR box.

Re: New Sky Q Box, questions??

Barry+Mc+Kelvey — Tue, 17 Oct 2023 14:22:05 GMT

Thanks for your quick response. I've checked and my Sky Q Box is 32B106.

Ah ok, I'd not realised Q230 was still mid roll out. Hopefully it will be on the DR Stream soon 🙂

Thanks

Barry 🙂

Re: New Sky Q Box, questions??

Barry+Mc+Kelvey — Tue, 17 Oct 2023 14:24:11 GMT

I've not had a chance to update my signature. I only got the new Sky Q Box an hour ago.

I'll update my signature a bit later on, thanks 🙂

Thanks

Barry 🙂

Re: New Sky Q Box, questions??

Barry+Mc+Kelvey — Tue, 17 Oct 2023 14:28:23 GMT

I've update my signature now. I thought, I might as well update it while I'm on here 🙂

I keep forgetting, if I want to reply to someone and quote their post, what do I need to do again? Press the quote marks, and then reply?

Thanks in Advance

Barry 🙂

Re: New Sky Q Box, questions??

nigea99 — Tue, 17 Oct 2023 14:31:35 GMT

@Barry+Mc+Kelvey wrote:

Hi

I've update my signature now. I thought, I might as well update it while I'm on here 🙂

I keep forgetting, if I want to reply to someone and quote their post, what do I need to do again? Press the quote marks, and then reply?

Thanks in Advance

Barry 🙂

hi @Barry+Mc+Kelvey above the text edit window you should see various icons.

To Quote a reply use the double apostrophe symbol

Just to tag someone type the @ sign & the first few letters & it should list those you want to tag

Re: New Sky Q Box, questions??

Barry+Mc+Kelvey — Tue, 17 Oct 2023 14:34:24 GMT

@nigea99 wrote:
@Barry+Mc+Kelvey wrote:
Hi

I've update my signature now. I thought, I might as well update it while I'm on here 🙂

I keep forgetting, if I want to reply to someone and quote their post, what do I need to do again? Press the quote marks, and then reply?

Thanks in Advance

Barry 🙂

hi @Barry+Mc+Kelvey above the text edit window you should see various icons.
To Quote a reply use the double apostrophe symbol

Just to tag someone type the @ sign & the first few letters & it should list those you want to tag

Thanks again 🙂 Very much appreciated 🙂

Thanks

Barry 🙂

Re: New Sky Q Box, questions??

Barry+Mc+Kelvey — Tue, 17 Oct 2023 16:21:02 GMT

I've another question.

I had all of my Sky Q Boxes replaced, Sky offered to replace all five of them, so I wasn't going to complain.

A the previous Sky Q Mini in the living room, my parents had two Sky Q Remotes setup, to control the TV and the Sky Q Mini. Don't ask, they just wanted their own controller lol.

Anyway, since getting the Sky Q Mini Box replaced today, I can't setup two Sky Q Remotes. If I setup one, the other stops working.

Anyone know how I can resolves this, as it worked before on the previous Sky Q Mini.

Thanks in Advance

Barry 🙂

Re: New Sky Q Box, questions??

nigea99 — Tue, 17 Oct 2023 16:25:24 GMT

@Barry+Mc+Kelvey wrote:

Hi

I've another question.

I had all of my Sky Q Boxes replaced, Sky offered to replace all five of them, so I wasn't going to complain.

A the previous Sky Q Mini in the living room, my parents had two Sky Q Remotes setup, to control the TV and the Sky Q Mini. Don't ask, they just wanted their own controller lol.

Anyway, since getting the Sky Q Mini Box replaced today, I can't setup two Sky Q Remotes. If I setup one, the other stops working.

Anyone know how I can resolves this, as it worked before on the previous Sky Q Mini.

Thanks in Advance

Barry 🙂

hi @Barry+Mc+Kelvey

it can be done but a bit fiddly.

Only one can be bluetooth - the other must be set to IR but after pairing with the TV

So 1st pair the one you are going to use as IR - when paired ,

Press & hold 4 & 6 to set to IR only

Then re-pair the one to be used in bluetooth mode (& can use voice control)

Re: New Sky Q Box, questions??

Barry+Mc+Kelvey — Tue, 17 Oct 2023 16:48:33 GMT

Hi @nigea99

Thanks very much, you Sir are an absolute genius 🙂

Can I marry your brain? lol 😛

Thanks

Barry 🙂

Re: New Sky Q Box, questions??

zarby — Mon, 23 Oct 2023 09:06:52 GMT

Hi Guys whic bos to i have hardware version is 32B12C . i was told by sky this is a uhd non hdr.

but just wanted to confirm with you also.

thanks.

Re: New Sky Q Box, questions??

Daniel0210 — Mon, 23 Oct 2023 09:12:10 GMT

@zarby

That code suggests you have a 2TB box that is HDR capable.

Re: New Sky Q Box, questions??

zarby — Mon, 23 Oct 2023 09:14:10 GMT

Yes exactly that is what thought, but sky said it was not hdr so i ordered a new box with hdr and had to pay for it.

Re: New Sky Q Box, questions??

Daniel0210 — Mon, 23 Oct 2023 09:16:23 GMT

@zarby

So, if it's arrived yet, what is the hardware version number of the new box (then check the table I posted the image of)?

Re: New Sky Q Box, questions??

Chodley — Mon, 23 Oct 2023 10:33:08 GMT

@zarby wrote:
Yes exactly that is what thought, but sky said it was not hdr so i ordered a new box with hdr and had to pay for it.

Do you see HDR content in the All Formats menu for downloads?

Re: New Sky Q Box, questions??

zarby — Mon, 23 Oct 2023 10:37:37 GMT

The original post was for my old Q box with hardware 32B12C the only reason i changed this was that i was told that this is non HDR.

but now i see it seems that is was HDR. Now will contact sky again and see what they have to say about this and get a refund .

Re: New Sky Q Box, questions??

Chodley — Mon, 23 Oct 2023 23:41:38 GMT

@zarby wrote:
The original post was for my old Q box with hardware 32B12C the only reason i changed this was that i was told that this is non HDR.
but now i see it seems that is was HDR. Now will contact sky again and see what they have to say about this and get a refund .

Sorry, thought you still had the old

box.

Re: New Sky Q Box, questions??

zarby — Tue, 24 Oct 2023 07:22:33 GMT

Sky are still saying that my previous box was not HDR compatable, so i paid for a new box which they charged me £99 and the hardware version is 32B108

Old box 32B12C.

I should have checked with my new tv before sending the old box back to see if it was HDR or not

but still very confused.

Re: New Sky Q Box, questions??

nigea99 — Tue, 24 Oct 2023 07:28:23 GMT

@zarby wrote:

Sky are still saying that my previous box was not HDR compatable, so i paid for a new box which they charged me £99 and the hardware version is 32B108

Old box 32B12C.

I should have checked with my new tv before sending the old box back to see if it was HDR or not

but still very confused.

hi @zarby

As I mentioned it is quite possible that their records did not match the actual box you had.

The 32B1xxx series are easy to tell as they are the only ones with a separate power supply and are all HDR capable