topic Re: Dead sky Q box now obsolete charging me £99 for new box or wait 3 week on an engeneer to come to in Sky Q

Dead sky Q box now obsolete charging me £99 for new box or wait 3 week on an engeneer to come to fix

Newpete — Wed, 25 Oct 2023 12:42:31 GMT

Dead sky Q box now obsolete charging me £99 for new box or wait 3 week on an engeneer to fix/replace obsolete box probably costing sky more ??

Re: Dead sky Q box now obsolete charging me £99 for new box or wait 3 week on an engeneer to come to

Daniel0210 — Wed, 25 Oct 2023 12:45:40 GMT

@Newpete

Replacing a faulty Sky Q box does cost anything. If you're being charged it sounds like you're upgrading your box to HDR capable perhaps.

Re: Dead sky Q box now obsolete charging me £99 for new box or wait 3 week on an engeneer to come to

Newpete — Wed, 25 Oct 2023 12:48:42 GMT

Yes new box cost mines now obsolete. Mine requires an engeneer visit to replace/repaire probably cost more for engeneer to be sent to fix

Re: Dead sky Q box now obsolete charging me £99 for new box or wait 3 week on an engeneer to come to

PandJ2020 — Wed, 25 Oct 2023 12:51:48 GMT

@Newpete wrote:
Yes new box cost mines now obsolete. Mine requires an engeneer visit to replace/repaire probably cost more for engeneer to be sent to fix

Obsolete? I doubt it.

All hardware is loaned but would be replaced for free if failed. Upgrades to later features (UHD/HDR) does incur a one-off charge.

Re: Dead sky Q box now obsolete charging me £99 for new box or wait 3 week on an engeneer to come to

TimmyBGood — Wed, 25 Oct 2023 12:52:32 GMT

@Newpete

An 'engineer' doesn't 'fix' a box: they just swap them out.

You shouldn't be charged anything in a like-for-like replacement.

Re: Dead sky Q box now obsolete charging me £99 for new box or wait 3 week on an engeneer to come to

Daniel0210 — Wed, 25 Oct 2023 12:54:28 GMT

@Newpete

I'm not sure what point you are trying to make. Sky Q boxes are loaned to you and if they develop a fault will be replace at no charge via either an engineer visit or a doorstep box swap. If you upgrade to a box, for example that is HDR capable from an older box that isn't compatible that could incur a charge.

Re: Dead sky Q box now obsolete charging me £99 for new box or wait 3 week on an engeneer to come to

Newpete — Wed, 25 Oct 2023 13:17:47 GMT

Point I'm making it's going to take 3 weeks for engeneer to come swap/fix my sky q box. If I upgrade can get one posted out for £99. My point is engeneer visit will probably cost more than new box.

Re: Dead sky Q box now obsolete charging me £99 for new box or wait 3 week on an engeneer to come to

Daniel0210 — Wed, 25 Oct 2023 13:21:26 GMT

@Newpete wrote:

My point is engeneer visit will probably cost more than new box.

@Newpete

But not to you. Engineer visits aren't chargeable.

Re: Dead sky Q box now obsolete charging me £99 for new box or wait 3 week on an engeneer to come to

TimmyBGood — Wed, 25 Oct 2023 13:41:17 GMT

@Newpete

I'd suggest calling back and politely but firmly pointing out that's an unreasonable period to wait, and that loaned equipment should be replaced free of charge.

The only technically obsolete box is the v1 2TB which can do UHD but not HDR. If Sky cannot replace that like-for-like then they should replace for free with an HDR model, rather than applying the charge levied for voluntary upgrades.