topic We have not received anything in the post to return the equipment in Sky Q https://helpforum.sky.com/t5/Sky-Q/We-have-not-received-anything-in-the-post-to-return-the-equipment/m-p/4460823#M608626 <P>We have down graded our package and need to send the multi box back but we have not received any return goods packaging through the post so we cannot return the equipment&nbsp;</P> Wed, 25 Oct 2023 08:31:29 GMT Firefighter8776 2023-10-25T08:31:29Z We have not received anything in the post to return the equipment https://helpforum.sky.com/t5/Sky-Q/We-have-not-received-anything-in-the-post-to-return-the-equipment/m-p/4460823#M608626 <P>We have down graded our package and need to send the multi box back but we have not received any return goods packaging through the post so we cannot return the equipment&nbsp;</P> Wed, 25 Oct 2023 08:31:29 GMT https://helpforum.sky.com/t5/Sky-Q/We-have-not-received-anything-in-the-post-to-return-the-equipment/m-p/4460823#M608626 Firefighter8776 2023-10-25T08:31:29Z Re: We have not received anything in the post to return the equipment https://helpforum.sky.com/t5/Sky-Q/We-have-not-received-anything-in-the-post-to-return-the-equipment/m-p/4460842#M608630 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3881728">@Firefighter8776</a>&nbsp;wrote:<BR /><P>...so we cannot return the equipment&nbsp;</P><HR /></BLOCKQUOTE><P>If you don't then you'll be charged as per the contract.</P><P>&nbsp;</P><P>You can use your own boxes:&nbsp;<A href="https://www.sky.com/help/articles/return-or-recycle-sky-equipment" target="_blank">https://www.sky.com/help/articles/return-or-recycle-sky-equipment</A></P><P>&nbsp;</P><P>Remember to keep proof of posting.</P> Wed, 25 Oct 2023 08:51:03 GMT https://helpforum.sky.com/t5/Sky-Q/We-have-not-received-anything-in-the-post-to-return-the-equipment/m-p/4460842#M608630 PandJ2020 2023-10-25T08:51:03Z Re: We have not received anything in the post to return the equipment https://helpforum.sky.com/t5/Sky-Q/We-have-not-received-anything-in-the-post-to-return-the-equipment/m-p/4460859#M608634 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3881728">@Firefighter8776</a>&nbsp;<BR />If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [31 days for Sky Q box(es)], to the address that the subscription was registered at.&nbsp;</P> Wed, 25 Oct 2023 09:07:30 GMT https://helpforum.sky.com/t5/Sky-Q/We-have-not-received-anything-in-the-post-to-return-the-equipment/m-p/4460859#M608634 Daniel0210 2023-10-25T09:07:30Z