topic Re: How long does it take to receive your packaging to return sky items in Sky Q

How long does it take to receive your packaging to return sky items

Megan26 — Wed, 25 Oct 2023 07:50:46 GMT

Hello please could someone help how long does it take to receive the packaging to return my sky items when I have cancelled. Thankyou

Re: How long does it take to receive your packaging to return sky items

MightyQuinn — Wed, 25 Oct 2023 08:14:54 GMT

Hi @Megan26 Has your notice period expired?

Return Sky TV or Sky Broadband equipment | Sky Help | Sky.com

Re: How long does it take to receive your packaging to return sky items

Megan26 — Wed, 25 Oct 2023 09:03:38 GMT

I cancelled over a week ago they said 5 days in the post for my items to be sent back and had to be within 14 days. I still haven't received packaging yet

Re: How long does it take to receive your packaging to return sky items

Daniel0210 — Wed, 25 Oct 2023 09:05:26 GMT

@Megan26
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

Note:~ If you’ve switched from Sky Q to Sky Glass the packaging is usually sent out later (at 5-6 weeks) in case you change your mind about Glass.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: How long does it take to receive your packaging to return sky items

MightyQuinn — Wed, 25 Oct 2023 09:07:42 GMT

Hi @Megan26 You wont receive your packaging until the end of your notice period (normally 30 days). If you are concerned, you can use your own packaging and get free return labels from the link provided.

Re: How long does it take to receive your packaging to return sky items

Megan26 — Wed, 25 Oct 2023 09:11:48 GMT

My contact ends tomorrow 26th so do I have 14 days after end date to send back?

Re: How long does it take to receive your packaging to return sky items

Daniel0210 — Wed, 25 Oct 2023 09:14:08 GMT

@Megan26

If you cancelled just over a week ago you'll still be in your 31 day notice period so the packaging won't arrive just yet.

Re: How long does it take to receive your packaging to return sky items

MightyQuinn — Wed, 25 Oct 2023 09:37:45 GMT

Hi @Megan26 As long as it is not a special case (like Sky cancelled you). It is normally 60 days from when your service ends.

See When to return it Charges for not returning Sky equipment