topic Re: Error Message Every Time I Use Red Button on Sky Q in Sky Q

Error Message Every Time I Use Red Button on Sky Q

y+draig+goch — Tue, 24 Oct 2023 21:01:25 GMT

I am getting this error message every time I use the red button to view a football match on Sky Q. How do I fix it? Worked fine before the upgrade and I have not changed my TV set

Re: Error Message Every Time I Use Red Button on Sky Q

oldfella — Tue, 24 Oct 2023 21:08:55 GMT

@y+draig+goch wrote:

I am getting this error message every time I use the red button to view a football match on Sky Q. How do I fix it? Worked fine before the upgrade and I have not changed my TV set

hi @y+draig+goch
To what Upgrade are you referring?

Re: Error Message Every Time I Use Red Button on Sky Q

y+draig+goch — Wed, 25 Oct 2023 07:38:02 GMT

hi @oldfella - I upgraded from Sky Plus to Sky Q and the red button no longer worked

Re: Error Message Every Time I Use Red Button on Sky Q

oldfella — Wed, 25 Oct 2023 09:17:01 GMT

@y+draig+goch wrote:

hi @oldfella - I upgraded from Sky Plus to Sky Q and the red button no longer worked

Hi @y+draig+goch

Check in Home - Settings - Setup - Preferences.

If you have it set to Record 6 try changing it to Record 5.

This setting does affect Split Screen options