topic Re: Sky Q red button not working in Sky Q

Sky Q red button not working

Richard70 — Tue, 29 Aug 2023 17:01:26 GMT

Had Sky Q a few weeks now. I cannot access the US Open tennis on the red button. just keeps saying This app is currently unavailable. Please try again later. Tried switching box off at mains, did an update on box and checked my broadband connection, nothing seems to work. I can however access this via Sky go on my phone

Re: Sky Q red button not working

FleetFred — Wed, 30 Aug 2023 09:36:19 GMT

I too have this problem, the red button works on other channels but not when I'm watching the US Open tennis on any of the Sky channels offering it 😞

Re: Sky Q red button not working

Richard70 — Wed, 30 Aug 2023 15:43:35 GMT

Still no joy, seen a few posts like this now. clearly this is a Sky software issue problem and not specifically my box. Quick to brag about there great service, slow to fix. do they even bother looking at these posts. Poor service again

Re: Sky Q red button not working

Steve011 — Wed, 30 Aug 2023 16:31:23 GMT

I also have the same issue red button not working on US open tennis. Please sort out asap.

Re: Sky Q red button not working

FleetFred — Wed, 30 Aug 2023 22:48:21 GMT

OK Guys, I've sorted this for me by following the steps here: https://www.sky.com/help/articles/apps-on-sky-q-and-glass-basic-checks

... in particular, the "Refresh your apps" step:

On Sky Q:

Press Home on your Sky Q remote, then highlight Settings
Press 0,0,1 and Select to access the Installer menu
Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.

.... I got to the 'Your apps are being refreshed' message and left it doing its thing for a while

.... when I got fed-up with that I tried returning to normal viewing and found that the screen had frozen

... so I had to power down again

... but when it all came back up, my red button was working !!!!!!!!!

Hope this is of some use to others 😀

Re: Sky Q red button not working

Richard70 — Thu, 31 Aug 2023 16:27:38 GMT

@FleetFred Yes that did the trick, had to update the software on the box first but now all is good thanks for your help. : )

Re: Sky Q red button not working

best+of+the+best — Thu, 31 Aug 2023 19:09:19 GMT

@FleetFred wrote:
OK Guys, I've sorted this for me by following the steps here: https://www.sky.com/help/articles/apps-on-sky-q-and-glass-basic-checks
... in particular, the "Refresh your apps" step:

On Sky Q:
Press Home on your Sky Q remote, then highlight Settings
Press 0,0,1 and Select to access the Installer menu
Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.
The refresh can take 24 hours to complete.

.... I got to the 'Your apps are being refreshed' message and left it doing its thing for a while
.... when I got fed-up with that I tried returning to normal viewing and found that the screen had frozen
... so I had to power down again
... but when it all came back up, my red button was working !!!!!!!!!

Hope this is of some use to others 😀

Good solution @FleetFred I didn't have to refresh all the apps as mine is working correctly now.

Would have used your solution if it hadn't corrected itself 👍

Re: Sky Q red button not working

y+draig+goch — Tue, 24 Oct 2023 20:54:05 GMT

I have the same problem. Keep getting this error message.