topic Re: New box in Sky Q

New box

DarrylA11 — Tue, 24 Oct 2023 18:27:29 GMT

I need a new mini box

Re: New box

Daniel0210 — Tue, 24 Oct 2023 18:28:46 GMT

@DarrylA11

Perhaps if you tell us what's wrong with the mini box you've got?

Re: New box

DarrylA11 — Tue, 24 Oct 2023 18:30:39 GMT

Just want new box as other will not link

Re: New box

Daniel0210 — Tue, 24 Oct 2023 18:34:18 GMT

@DarrylA11

What have you tried already?

Re: New box

oldfella — Tue, 24 Oct 2023 18:38:34 GMT

@DarrylA11 wrote:

Just want new box as other will not link

Hi @DarrylA11

Assume this is your Main Q box not a Q mini.

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.