topic Re: Viewing Card in Sky Q

Viewing Card

Adan1959 — Tue, 24 Oct 2023 10:16:11 GMT

I think the delivery guy took my viewing card when i recieved my new box and now i am unable to watch most channels that i pay for.

Is there a live chat that i can use to order a new one as unable to use my phone at the moment?

Re: Viewing Card

caesarome — Tue, 24 Oct 2023 10:23:02 GMT

@Adan1959

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Viewing Card

Adan1959 — Tue, 24 Oct 2023 10:26:45 GMT

Thank you, i will wait for the message to appear

Re: Viewing Card

Addie15 — Tue, 24 Oct 2023 10:29:11 GMT

Hi there! Thank you for escalating this. We have sent an invite to Adan1959.

Re: Viewing Card

Addie15 — Tue, 24 Oct 2023 11:05:48 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.