topic Re: Problems with adding Multiscreen to contract in Sky Q

Problems with adding Multiscreen to contract

JLo4 — Mon, 23 Oct 2023 20:47:59 GMT

Sky engineers upgraded Sky box to Sky Q box last week. Offered an additional Sky Minibox for multiscreen use for special engineer offer of £5 a month for 18 months. I accepted offer and minibus was set up and working. Received an email a few hours later that Sky were sorry that I'd cancelled my multiscreen contract and I was to send minibox back! I contacted Sky, explained that my multiscreen contract had been cancelled without me knowing. After 40mins of discussion they sorted it out but says it would cost £5.50 a month! Today I received a text saying a prepaid package to return my Sky minibox inhas been sent to me! How on earth can I sort this mess out?!

Re: Problems with adding Multiscreen to contract

nigea99 — Mon, 23 Oct 2023 20:59:14 GMT

@JLo4 wrote:

Sky engineers upgraded Sky box to Sky Q box last week. Offered an additional Sky Minibox for multiscreen use for special engineer offer of £5 a month for 18 months. I accepted offer and minibus was set up and working. Received an email a few hours later that Sky were sorry that I'd cancelled my multiscreen contract and I was to send minibox back! I contacted Sky, explained that my multiscreen contract had been cancelled without me knowing. After 40mins of discussion they sorted it out but says it would cost £5.50 a month! Today I received a text saying a prepaid package to return my Sky minibox inhas been sent to me! How on earth can I sort this mess out?!

hi @JLo4

I have escalated your post to a SKY support team, who, hopefully, will be in touch.& hopefully will be able to sort things out - if not they should be able to point you in the correct direction

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Problems with adding Multiscreen to contract

Mr+Flibbles+86 — Tue, 24 Oct 2023 07:48:22 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Problems with adding Multiscreen to contract

Mr+Flibbles+86 — Thu, 26 Oct 2023 08:16:59 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Problems with adding Multiscreen to contract

JLo4 — Thu, 26 Oct 2023 11:07:05 GMT

Yes I still need help with this. Can you resend the invite, I'm not sure where it is?