topic Re: Not received prepaid packaging in Sky Q

Not received prepaid packaging

RD350B — Sat, 06 May 2023 09:14:48 GMT

I wish to return my Sky equipment. I was informed prepaid packaging would be sent. I have not yet received it.

Re: Not received prepaid packaging

Daniel0210 — Sat, 06 May 2023 09:19:59 GMT

@RD350B
Providing you’ve cancelled successfully the returns packaging is usually sent out near the end of a cancellation period, [31 days for Sky Q and 14 days for broadband], to the address that the account is registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised. Also, if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Not received prepaid packaging

RD350B — Sat, 06 May 2023 09:36:12 GMT

My contract was cancelled in November by BT on my behalf and my Sky was disconnected on 30-12-2022.

Re: Not received prepaid packaging

Daniel0210 — Sat, 06 May 2023 09:39:24 GMT

@RD350B

Have you had reminders to return any loaned equipment as not all hubs are loaned? If you have then paragraphs two and three above will apply.

Re: Not received prepaid packaging

RD350B — Sat, 06 May 2023 09:51:34 GMT

Yes I have. Just send the bloody packaging . I have been threatened with a charge for it.

Re: Not received prepaid packaging

PandJ2020 — Sat, 06 May 2023 09:53:34 GMT

@RD350B wrote:
Yes I have. Just send the *bleep* packaging . I have been threatened with a charge for it.

You're not talking to Sky here.

Either contact them or use your own packaging as already explained.

Re: Not received prepaid packaging

RD350B — Sat, 06 May 2023 09:55:40 GMT

Well this is a waste of my **bleep** time.

Re: Not received prepaid packaging

Daniel0210 — Sat, 06 May 2023 09:59:22 GMT

@RD350B wrote:

Well this is a waste of my **bleep** time.

@RD350B

Why? You've come on here for advice which has been provided.

Re: Not received prepaid packaging

Laing1 — Sat, 06 May 2023 10:56:48 GMT

@RD350B wrote:

Well this is a waste of my **bleep** time.

@RD350B Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other. You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

Re: Not received prepaid packaging

RD350B — Sat, 06 May 2023 11:03:55 GMT

I've got it sorted. Do not contact me again.

Re: Not received prepaid packaging

AshLou — Mon, 23 Oct 2023 22:14:07 GMT

Not received prepaid packaging as per the text message I received today stating I had

Re: Not received prepaid packaging

Daniel0210 — Tue, 24 Oct 2023 04:21:49 GMT

@AshLou
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

Note:~ If you’ve switched from Sky Q to Sky Glass the packaging is usually sent out later (at 5-6 weeks) in case you change your mind about Glass.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.