topic Re: Got a brand new Samsung tv I’ve now added sky sports and uhd I’m getting the channels but no uhd in Sky Q

Got a brand new Samsung tv I’ve now added sky sports and uhd I’m getting the channels but no uhd

Markg709 — Mon, 23 Oct 2023 20:07:37 GMT

I've bought a new hdmi lead uhd compatible I've upgraded last week to uhd

tried yesterday they added uhd again

still no uhd picture

I've changed settings on sky box to the uhd 2010 setting still no pic when pressing select for uhd

Re: Got a brand new Samsung tv I’ve now added sky sports and uhd I’m getting the channels but no uhd

nigea99 — Mon, 23 Oct 2023 20:13:10 GMT

@Markg709 wrote:

I've bought a new hdmi lead uhd compatible I've upgraded last week to uhd

tried yesterday they added uhd again

still no uhd picture

I've changed settings on sky box to the uhd 2010 setting still no pic when pressing select for uhd

hi @Markg709

Have you set the HDMI used for SKY Q to something like Deep Color or Enhanced (sorry I forget which setting for the different manufacturers)

Re: Got a brand new Samsung tv I’ve now added sky sports and uhd I’m getting the channels but no uhd

oldfella — Mon, 23 Oct 2023 20:14:24 GMT

@Markg709 wrote:

I've bought a new hdmi lead uhd compatible I've upgraded last week to uhd

tried yesterday they added uhd again

still no uhd picture

I've changed settings on sky box to the uhd 2010 setting still no pic when pressing select for uhd

See Q UHD help @Markg709

https://www.sky.com/help/articles/setting-up-ultra-hd

Re: Got a brand new Samsung tv I’ve now added sky sports and uhd I’m getting the channels but no uhd

Markg709 — Mon, 23 Oct 2023 20:16:35 GMT

on uhd channel it says I need to upgrade

I go to upgrade for it to say
I'm getting a notice of you have already subscribed to uhd

error code dsu 508

Re: Got a brand new Samsung tv I’ve now added sky sports and uhd I’m getting the channels but no uhd

oldfella — Mon, 23 Oct 2023 20:19:24 GMT

@Markg709 wrote:

on uhd channel it says I need to upgrade

I go to upgrade for it to say
I'm getting a notice of you have already subscribed to uhd

error code dsu 508

Look at the link in my previous post @Markg709

Re: Got a brand new Samsung tv I’ve now added sky sports and uhd I’m getting the channels but no uhd

Markg709 — Mon, 23 Oct 2023 20:25:50 GMT

I get so far on the virtual assistant then it says we have an error

Re: Got a brand new Samsung tv I’ve now added sky sports and uhd I’m getting the channels but no uhd

Markg709 — Mon, 23 Oct 2023 20:26:58 GMT

I've tried that old fella

Re: Got a brand new Samsung tv I’ve now added sky sports and uhd I’m getting the channels but no uhd

oldfella — Mon, 23 Oct 2023 20:33:02 GMT

@Markg709 wrote:

I get so far on the virtual assistant then it says we have an error

Hi @Markg709

Just select the following in this post

https://www.sky.com/help/articles/setting-up-ultra-hd

OK Don't know why you are talking about virtual assistant