topic Upstairs box not responding in Sky Q

Upstairs box not responding

Gary1985 — Mon, 23 Oct 2023 08:53:56 GMT

Upstairs box not responding after doing the advised checks

Re: Upstairs box not responding

oldfella — Mon, 23 Oct 2023 09:03:59 GMT

@Gary1985 wrote:

Upstairs box not responding after doing the advised checks

Hi @Gary1985

Have you tried

First rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Upstairs box not responding

Gary1985 — Mon, 23 Oct 2023 09:11:15 GMT

The box has a red light and is inactive so you can't even turn it on now

Re: Upstairs box not responding

oldfella — Mon, 23 Oct 2023 09:16:25 GMT

@Gary1985 wrote:

The box has a red light and is inactive so you can't even turn it on now

Hi @Gary1985

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the mini box on
Try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.