topic Re: Q Box No Picture but sound only in Sky Q

Q Box No Picture but sound only

Martin1708 — Sun, 22 Oct 2023 18:35:22 GMT

On Sunday when I turned my tv on all I had was a blue screen. The sound was there but no picture, after a few hours & multiple tries of turning off, unplugging cables & plugging them back in, it eventually came back on.

Tonight it has happened again but I can't get it back on just have the blue screen. I have taken the HDMI cable off & on, as well as the sky coaxial cables.

Is there anything else I could do? Thanks

Re: Q Box No Picture but sound only

oldfella — Sun, 22 Oct 2023 18:48:56 GMT

@Martin1708 wrote:

On Sunday when I turned my tv on all I had was a blue screen. The sound was there but no picture, after a few hours & multiple tries of turning off, unplugging cables & plugging them back in, it eventually came back on.

Tonight it has happened again but I can't get it back on just have the blue screen. I have taken the HDMI cable off & on, as well as the sky coaxial cables.

Is there anything else I could do? Thanks

Hi @Martin1708

First make sure that the TV is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which should work for all TV’s.

Re: Q Box No Picture but sound only

Martin1708 — Sun, 22 Oct 2023 19:23:25 GMT

Hi,

Still no change...

Re: Q Box No Picture but sound only

Martin1708 — Sat, 28 Oct 2023 15:43:15 GMT

this is still not working for me now for over a week - can anyone help?

Re: Q Box No Picture but sound only

Alina66 — Mon, 05 Feb 2024 22:42:02 GMT

@Martin1708 hy..i have also faced same problem...my tv goes on sound mode with no picture....i dont know whats the reason.

Re: Q Box No Picture but sound only

Quoman7 — Tue, 06 Feb 2024 08:08:36 GMT

@Alina66 wrote:

@Martin1708 hy..i have also faced same problem...my tv goes on sound mode with no picture....i dont know whats the reason.

Hi @Alina66 Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?