topic Re: Sky Q connected to router but not internet in Sky Q

Sky Q connected to router but not internet

justj50 — Sat, 21 Oct 2023 19:33:49 GMT

Very recently my main Sky Q box constantly throws me off the internet. Says it is connected to router, but not the internet. The same thing is happening to one of my sky mini boxes too. I reset and it works again for a few minutes. I've re booted my router and my Sky Q box but it's happening every few minutes and is driving me mad! Unable to watch Disney+ at all!

Can anyone help fix this for me??

Re: Sky Q connected to router but not internet

oldfella — Sat, 21 Oct 2023 19:35:59 GMT

@justj50 wrote:

Very recently my main Sky Q box constantly throws me off the internet. Says it is connected to router, but not the internet. The same thing is happening to one of my sky mini boxes too. I reset and it works again for a few minutes. I've re booted my router and my Sky Q box but it's happening every few minutes and is driving me mad! Unable to watch Disney+ at all!

Can anyone help fix this for me??

Hi @justj50

You need to carry out a Network reset on the Q box.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Sky Q connected to router but not internet

justj50 — Sun, 22 Oct 2023 08:14:13 GMT

@oldfella thank you. I'm pretty certain I have tried this already, but I will try it again.

Re: Sky Q connected to router but not internet

justj50 — Sun, 22 Oct 2023 08:19:03 GMT

@oldfella tried this and it's thrown me out of the internet straight away.

any other suggestions?

Re: Sky Q connected to router but not internet

oldfella — Sun, 22 Oct 2023 10:06:01 GMT

@justj50 wrote:

@oldfella tried this and it's thrown me out of the internet straight away.

any other suggestions?

Who is your Internet provider @justj50 ?

Re: Sky Q connected to router but not internet

justj50 — Sun, 22 Oct 2023 15:07:39 GMT

@oldfella It's plusnet, always has been. Nothing has changed.

Re: Sky Q connected to router but not internet

oldfella — Sun, 22 Oct 2023 16:55:50 GMT

@justj50 wrote:

@oldfella It's plusnet, always has been. Nothing has changed.

Hi @justj50

And are you using the Router SSID and password for the router 2.4 Ghz band.

Re: Sky Q connected to router but not internet

Q-tips — Sun, 22 Oct 2023 22:59:06 GMT

Same thing happened to me tonight at 10.30pm. No internet on my wired system even though my local network was up and running fine. Treid a reset as instructed but it didn't help. Swapped out my network cables connected to my Q box and that didn't help either. Nor did power cycling my Q box or my fibre router. Weather was fine and dry and I've been home alone all night so no-one else to blame. Total mystery.

Approx 1 hour later my Q internet connection came back by itself with no explanation. But will it happen again?

It's obviously not a universal problem or this board would be burning up with it. Maybe there was some local issue here in east Berkshire which only affected Sky? Apparently a train of Starlink satellites was seen overhead earlier in the evening…Are they the culprits?

Re: Sky Q connected to router but not internet

Chodley — Mon, 23 Oct 2023 07:51:18 GMT

No they're not the culprits since they have both nothing to do with your internet connection nor affect the signal from astra (which is irrelevant anyway)

Re: Sky Q connected to router but not internet

Q-tips — Mon, 23 Oct 2023 08:33:22 GMT

I've seen unofficial reports of wifi interference from Starlink but my Q connection is via ethernet. Any idea what else might have caused this local and Q-specific blackout?
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