topic Re: Sky Q Mini - box constantly loses network connection in Sky Q

Sky Q Mini - box constantly loses network connection

MingFoo — Sun, 22 Oct 2023 10:55:54 GMT

Hi, my Sky Q Mini box constantly loses network connection and when it does get a connection it operates very poorly with about 20 second delay trying to find a tv channel and won't show any recordings.

It's worked without problem for over a year now so I don't believe it's a connectivity issue. I've rebooted all equipment several times (inc. broadband router) and have reactivated the Sky Q box multiple times using the main Sky Q box as well as the mini box.

I assume we're needing a replacement mini box, can someone at Sky provide some assistance please?

Thanks

Re: Sky Q Mini - box constantly loses network connection

PandJ2020 — Sun, 22 Oct 2023 11:07:00 GMT

@MingFoo wrote:
...can someone at Sky provide some assistance please?

Probably but we're other customers here. You'll need to call them.

Re: Sky Q Mini - box constantly loses network connection

MingFoo — Sun, 22 Oct 2023 11:09:57 GMT

Didn't realise that, I thought I had seen Sky employees on the forum setting up direct messaging about certain issues.