topic Re: Blinking red light on sky q box in Sky Q

Blinking red light on sky q box

phil.corke — Thu, 19 Oct 2023 18:29:04 GMT

Good evening. I have a flashing red light on my sky q box. I have tried unplugging, pressing the standby while re-powering up. I saw a previous post to say this happened on a normal sky box and it was suggested the pcb had blown. Is this the same as on a q box?

Re: Blinking red light on sky q box

Mr+Flibbles+86 — Fri, 20 Oct 2023 09:26:40 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Blinking red light on sky q box

Addie15 — Sun, 22 Oct 2023 09:26:24 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Blinking red light on sky q box

phil.corke — Sun, 22 Oct 2023 13:21:16 GMT

Resolved now, spoke to Sky and they have replaced the box. Seems like it is a known issue.

Re: Blinking red light on sky q box

dave14268 — Wed, 01 May 2024 17:31:55 GMT

i have a blinking red light on the sky q box and cant seem to get in touch with sky as there is no contact details only this stupid messaging board and the online assistant goes round in circles .

becuase of the poor service i will cancel the direct debit for my monthly pay until this is sorted

Re: Blinking red light on sky q box

Laing1 — Wed, 01 May 2024 19:20:32 GMT

@dave14268 wrote:

i have a blinking red light on the sky q box and cant seem to get in touch with sky as there is no contact details only this stupid messaging board and the online assistant goes round in circles .

becuase of the poor service i will cancel the direct debit for my monthly pay until this is sorted

@dave14268 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

I would advise against cancelling your direct debit all it will do is cause more problems for you and could damage your credit rating or have debt collectors contacting you

I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Blinking red light on sky q box

Lisa-P1987 — Thu, 02 May 2024 08:48:23 GMT

Thanks for escalating this. We’ve sent @dave14268 an invite to chat.

Re: Blinking red light on sky q box

Greenfingers001 — Sat, 04 May 2024 09:44:24 GMT

We are still looking to help you @dave14268 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks