topic Re: Home move taking 2 weeks in Sky Q

Home move taking 2 weeks

Anonymous — Sat, 21 Oct 2023 18:12:21 GMT

We contacted sky to fo a home move for Broadband & TV they told me it will take over a week to get the broadband switched back on & over 2 weeks to get the TV installed again. So now we're sitting in our new house, with no TV and no broadband. And if I want it done the same week its going to cost me extra, even though I'm a sky vip and the home move will cost me nothing they want to charge me £45 extra fmto make it the same week. I'm not very impressed with the service

Re: Home move taking 2 weeks

PandJ2020 — Sat, 21 Oct 2023 18:15:03 GMT

You had to give at least 2 weeks notice - it's not clear whether you did or not?

Re: Home move taking 2 weeks

GD1 — Sat, 21 Oct 2023 19:38:30 GMT

@Anonymous Did you tell sky your wwre moving 2 weeks before the date, going by the info provided it would seem not, therefore Sky can't speed up the process and you really ought to have given more notice.

Therefore regardless of VIP status if Sky are saying they can do it sooner at a cost (i'd guess it will be the TV side only) then you have a choice, pay or wait.

Re: Home move taking 2 weeks

TimmyBGood — Sun, 22 Oct 2023 08:49:01 GMT

@Anonymous wrote:

And if I want it done the same week its going to cost me extra, even though I'm a sky vip and the home move will cost me nothing they want to charge me £45 extra fmto make it the same week.

Yes: that would be because it's Openreach which activates broadband rather than an ISP, so Sky would have to match the Openreach date by giving you an appointment outside of the normal Sky waiting list and that's a chargeable service.