Carroll

Carroll2 — Sat, 21 Oct 2023 13:00:54 GMT

I am wanting to watch any Discovery plus programme through my SkyQ box but it keeps saying I need to upgrade to watch. I can watch the programmes if I log onto sky on my computer. I have activated the account on th TV, refreshed the apps and upgraded to the latest software but still get the same message to upgrade your pass using mobile or desktop. I tried Sky help on the phone and they said I should contact Discovery plus for a solution so not helpful! Any further suggestions?

Re: Carroll

Laing1 — Sat, 21 Oct 2023 13:34:12 GMT

@Carroll2 wrote:

I am wanting to watch any Discovery plus programme through my SkyQ box but it keeps saying I need to upgrade to watch. I can watch the programmes if I log onto sky on my computer. I have activated the account on th TV, refreshed the apps and upgraded to the latest software but still get the same message to upgrade your pass using mobile or desktop. I tried Sky help on the phone and they said I should contact Discovery plus for a solution so not helpful! Any further suggestions?

@Carroll2 so you are trying to watch the discovery+ app through the Sky box

If so sounds like you haven't set it up correctly

have a look at the link below especially about Sky market place

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/discovery-plus

topic Re: Carroll in Sky Q

Carroll

Re: Carroll