topic Re: Vuewing card not working in Sky Q

Vuewing card not working

Sharron+s — Fri, 20 Oct 2023 13:57:09 GMT

Viewing card not working

Re: Vuewing card not working

Tom-W19 — Sat, 21 Oct 2023 09:18:33 GMT

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Vuewing card not working

Addie15 — Mon, 23 Oct 2023 09:31:46 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Vuewing card not working

oldfella — Mon, 23 Oct 2023 09:42:40 GMT

@Sharron+s wrote:

Viewing card not working

Hi @Sharron+s

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.

Push it fully in and it will pop out slightly enough so you can remove it.

Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.

If you are satisfied that it is in correctly

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.